“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers.”

“Stella Connect is an amazing asset for our team. The agent-focused approach is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”

“Stella Connect gives us unmatched visibility into our agents’ performance and helps us deliver more effective coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in agent attrition.”