Share customer feedback with your agents in real-time to keep them motivated and engaged. More motivated agents means lower attrition.
Supercharge Your Customer Service
Empower your agents and managers with real-time feedback, coaching and QA so they deliver exceptional customer experiences.
Stella Connect is a customer feedback and quality management platform built for CX teams.
With Stella Connect, you can collect agent-level customer feedback after every service interaction and use it to transform the way you evaluate, coach and engage your front-line team.
Beautifully designed feedback requests that add a more human touch to your service and generate higher response rates than industry averages.
Learn MoreThe CX Management Tool Your Team Actually Likes
Stella Connect drives agent engagement and performance for both in-house and outsourced customer service teams.
Real-Time QA
Launch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.
1:1 Meetings
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.
Coaching
Give your team leaders the tools they need to deliver in-the-moment coaching to agents based on detailed customer feedback.
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Agent Engagement
Agent Engagement
Learn MoreShare customer feedback with your agents in real-time to keep them motivated and engaged. More motivated agents means lower attrition.
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Real-Time QA
Real-Time QA
Learn MoreLaunch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.
-
1:1 Meetings
1:1 Meetings
Learn MoreHarness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.
-
Coaching
Coaching
Learn MoreGive your team leaders the tools they need to deliver in-the-moment coaching to agents based on detailed customer feedback.
Our Clients Say It All
At Stella Connect, we help brands build happier, higher performing front line teams.
“Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers.”
“With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better.”
Stella Connect Drives Immediate Business Impact
Stella Connect pays for itself, you do the math:
Reduce Agent Attrition
More motivated and empowered agents will stick around for longer, reducing the expense and disruption of hiring and onboarding new team members.
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Scale Teams More Cost Effectively
The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio meaning you can expand your front-line team without costly manager expenses.
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Increase Repeat Purchases
People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella enables you to improve your overall service performance and make things right after subpar interactions.
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