Build a Happier, Higher Performing Customer Service Team
Meet Stella Connect
Stella Connect is a software platform that increases agent happiness and supercharges contact center coaching and QA. Our unique, agent-focused approach will let you unlock the full potential of your service team in an exciting and completely measurable way.
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Agent Motivation
Motivate and reward your agents and drive attrition rates down
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Micro-Coaching
Deliver powerful, in-the-moment micro-coaching
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1:1 Meetings
Transform the way you run your one-to-one meetings
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Leaderboards
Build a culture of collaboration and friendly competition
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Quality Assurance
Run QA reviews that agents actually trust and act on
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Service Recovery
Make things right with customers after subpar interactions
What our customers are saying
“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers.”
“Stella Connect is an amazing asset for our team. The agent-focused approach is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”
“Stella Connect gives us unmatched visibility into our agents’ performance and helps us deliver more effective coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in agent attrition.”
