Build a Happier, Higher Performing Customer Service Team

 

Meet Stella Connect

Stella Connect is a software platform that increases agent happiness and supercharges contact center coaching and QA. Our unique, agent-focused approach will let you unlock the full potential of your service team in an exciting and completely measurable way.

  • Agent Motivation

    Motivate and reward your agents and drive attrition rates down

  • Micro-Coaching

    Deliver powerful, in-the-moment micro-coaching

  • 1:1 Meetings

    Transform the way you run your one-to-one meetings

  • Leaderboards

    Build a culture of collaboration and friendly competition

  • Quality Assurance

    Run QA reviews that agents actually trust and act on

  • Service Recovery

    Make things right with customers after subpar interactions

What our customers are saying

“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers.”

“Stella Connect is an amazing asset for our team. The agent-focused approach is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”

“Stella Connect gives us unmatched visibility into our agents’ performance and helps us deliver more effective coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in agent attrition.”