Stella Connect and APIs

Motivate and Empower Your Front-Line Team

 

 

Why 1+1=3

We have developed a set of public API’s to enable seamless integrations, and unlock all the benefits of Stella Connect without any disruption to agent workflow. Through these simple integrations you will be able to:

  • Automate Survey Distribution

    Automate distribution of feedback requests once an interaction from your platform has ended.

  • Enrich Customer Feedback

    Associate interaction tags and categories from a platform with customer feedback for deeper context.

  • Power Service Recovery

    Automate a workflow for making things right after subpar interactions.

  • Enable Data Portability

    Flow customer feedback insights into your platform or other BI platforms.

  • Customize Feedback Requests

    Customize requests by brand or language depending on the interaction type.

  • Set Custom Rules

    Create rules for survey distribution within your platform to suit your specific workflow.

Stella Connect Workflow

Our API integrations unlocks a powerful workflow.

Combined Clients

Leading service-focused brands rely on the combined power of Zendesk and Stella Connect

Learn more about our API integrations