Join us for a free webinar where ESPN’s Micah Citti will share insights into how ESPN manages its customer service operation.

Zendesk Relate is nearly here! As we get ready to make our way out west for some insights, inspiration, and good times with our fellow travelers in the global customer […]

Learn how to coach and train your customer service team

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella […]

Learn How FabFitFun Measures Support Success in this chat with Caitlin Logan, Director of Customer Experience at FabFitFun

In this eBook for customer service team leaders, we explain the difficulties front-line employees face, the true business costs of low morale, and what it will take to turn the […]

Earnin is a disruptive fintech company backed by leading VC funds including Andreessen Horowitz, Matrix Partners and Ribbit Capital. The company has developed an innovative mobile app that enables people […]

For growing companies with ambitious customer service goals and limited resources, call center staffing can be tricky. What’s the magic number of call center agents you need for a team just […]

Your best customer service agents are the people you want representing your brand. They resolve most issues on first contact, and they set a great example for new and struggling […]

Everything But The House (EBTH) is so popular now that when you sign up to be a bidder, your account number will have 11 digits. Marc Broering, Customer Service Manager […]