Recently, we wrote about preparing the front line for inbound calls from angry customers. We also shared some great tools agents can use during these encounters. But what about service […]

As we wrote in last week’s post, the busy holiday season is a stressful period for front-line teams. Getting blasted by an angry customer magnifies that stress 1,000 times, rattling […]

Black Friday is approaching fast. You’ve spent weeks or months working through your customer service priority checklist: people, processes, technology, workflows. Your front-line teams are bracing for what’s coming – […]

  After decades of punishing workflows and stress, contact center leaders can finally breathe easy. No more running a bare-bones, high-churn operation to save money. No more scrambling to (barely) […]

FabFitFun is all about bringing joy to its members. Each season, it ships them curated boxes of full-size beauty, lifestyle, and wellness products. The brand offers other perks, too: member-only […]

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella […]

Learn How FabFitFun Measures Support Success in this chat with Caitlin Logan, Director of Customer Experience at FabFitFun

Your best customer service agents are the people you want representing your brand. They resolve most issues on first contact, and they set a great example for new and struggling […]

Everything But The House (EBTH) is so popular now that when you sign up to be a bidder, your account number will have 11 digits. Marc Broering, Customer Service Manager […]

Last month, at the National Retail Federation’s Big Show 2017, we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.” As Dave […]