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Features
Clients
About
Resources
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Partner Programs
Integrations
Agent Engagement
Hippo, Earnin and Postmates Share CX Insights
Alex Vlasto
Agent Engagement
Is Your Call Center Design Draining Performance and Profits?
Liz Adams
Webinars
How ESPN Built a World-Class Customer Service Team From Scratch
Liz Adams
Coaching
The Top 26 Customer Service & CX Conferences in 2019
Liz Adams
Coaching
The Top 3 Customer Service Priorities for 2019
Liz Adams
Coaching
How to Supercharge Your Front-Line Team in 2019
Alex Vlasto
Agent Engagement
Service Recovery: 4 Things Your Agents Need to Succeed
Liz Adams
Agent Engagement
10 of the Best Customer Service Stories We’ve Seen in 2018
Liz Adams
Coaching
Webinar: Learn How ESPN Drives CX Innovation
Ross Cranwell
Coaching
5 Email Templates to Respond to Customer Complaints
Liz Adams
Performance Management
Communicating With the Angry Customer: 10 Quick Tips
Liz Adams