Agent Coaching. Delivered In-the-Moment

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Spotlight Coaching Opportunities

Stella Connect captures customer feedback on agents after every service interaction. Our feedback requests generate response rates of up to 50% giving your team leaders a constant flow of coaching opportunities.

Never Miss a Coaching Moment

Configurable alerts enable your team leaders to be notified instantly when an agent receives a piece of negative feedback. Team leads can review the feedback, link to the full ticket and let the agent know how they could have done better.

Deliver positive reinforcement

As well as coaching against the negative, the constant flow of feedback empowers your team leads to also deliver positive reinforcement to agents throughout the day.

 

 

Add Real-Time to your Coaching Program

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