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Request Demo Why Stella

Collect agent-level customer feedback after every service interaction.

Stella Connect’s humanized and gamified feedback requests generate response rates of 30-50%, up to 10x higher than industry averages.

Humanize Your Service

Agent photos and bios humanize the service experience and drive response rates of up to 50%.

Actionable Insights

Comments and star ratings deliver high volumes of actionable performance insights on individual agents.

Gamify Your Contact Center

Customer-directed rewards gamify the experience and drive engagement and motivation.

Gather Deeper Insights

An additional question lets you uncover deeper agent-level performance insights.

Drive Micro-Coaching

Areas of improvement create micro-coaching opportunities following subpar service experiences.

Build Awareness and Drive Sales

Social sharing builds brand awareness and raises the profile of your service team.

 

 

Turning Feedback Into Actionable Insights.