Harness the Power of Real-Time Customer Feedback

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Beautifully Designed. Instantly Actionable.

Trigger feedback surveys to customers after every service interaction. By focusing on both form and function, our carefully designed surveys generate response rates of 30-50%, giving you a truly representative view of your customers’ experience.

Because Looks Matter

We have spent years crafting and refining a feedback survey that delights customers and drives the highest engagement rates in the industry. We then built customization capabilities into the survey, which gives you the tools you need to refine key elements to fit the specific look and feel of your brand.

Are you Getting the Complete Picture?

What if you could get up to 10x the response rates of your current customer feedback program? With Stella Connect, you can. Our clients typically see response rates of 30-50%, giving them a more complete view of customer sentiment and agent performance.

Never Miss an Opportunity for Feedback

Customers interact with your brand across multiple different channels, so you need a true, cross-channel feedback tool. With Stella Connect, feedback requests can be triggered after phone, email, chat, SMS or social interactions, giving you maximum visibility.

Multiple Languages, Multiple Options

Stella Connect surveys can be displayed in more than 30 different languages, allowing you to send and receive feedback in the language your agents were interacting in. Additional languages can be added quickly upon request.



Putting Customer Feedback to Work