Trigger feedback surveys to customers after every service interaction. By focusing on both form and function, our carefully designed surveys generate response rates of 30-50%, giving you a truly representative view of your customers’ experience.
Humanize Your Service
Customer feedback surveys don’t have to be drab and impersonal. With Stella Connect, you can include photos and bios of your agents to build deeper customer connections and add a more personal, human touch to your service.
Simple, Yet Powerful
Star ratings and free text fields capture customer feedback in a simple and engaging way. Stripping surveys back to their most actionable core will let you achieve response rates up to 10x higher than industry averages.
Gamified and Engaging
Use customers to suggest rewards for a job well done and then share reward votes directly with your agents. Adding gamified elements will drive agent engagement in a way that is simply not possible with traditional customer feedback surveys.
Why is Good… So Good?
Understand the specific drivers of positive customer feedback. By using Stella Connect to dive a layer deeper, your team leaders will be able to uncover coaching opportunities even for your top performers.
Metrics That Matter
Customer effort scores, TNPS, first contact resolution: use Stella Connect to capture the metrics that matter to your business, at a scale that will give you a far clearer and more actionable picture.
Turn Bad, Into Good
Use Stella Connect to spotlight negative service experiences in real-time. Understanding what went wrong empowers you to deliver in-the-moment coaching to your agents and then make things right instantly with your customers.
Build Awareness and Drive Sales
Harness the spark created after positive service interactions by inviting customers to share their experience across their social channels. This powerful feature will raise the profile of your service operation and help you drive more sales.
Because Looks Matter
We have spent years crafting and refining a feedback survey that delights customers and drives the highest engagement rates in the industry. We then built customization capabilities into the survey, which gives you the tools you need to refine key elements to fit the specific look and feel of your brand.
Are you Getting the Complete Picture?
What if you could get up to 10x the response rates of your current customer feedback program? With Stella Connect, you can. Our clients typically see response rates of 30-50%, giving them a more complete view of customer sentiment and agent performance.
Never Miss an Opportunity for Feedback
Customers interact with your brand across multiple different channels, so you need a true, cross-channel feedback tool. With Stella Connect, feedback requests can be triggered after phone, email, chat, SMS or social interactions, giving you maximum visibility.
Multiple Languages, Multiple Options
Stella Connect surveys can be displayed in more than 30 different languages, allowing you to send and receive feedback in the language your agents were interacting in. Additional languages can be added quickly upon request.