Agent photos and bios humanize the service experience and drive response rates of up to 50%.
Comments and star ratings deliver high volumes of actionable performance insights on individual agents.
Customer-directed rewards gamify the experience and drive engagement and motivation.
An additional question lets you uncover deeper agent-level performance insights.
Areas of improvement create micro-coaching opportunities following subpar service experiences.
Social sharing builds brand awareness and raises the profile of your service team.
Turning Feedback Into Actionable Insights.