1:1 Meetings

Easily organize 1:1 meetings.

 

Increase Transparency and Collaboration

1:1 Meetings between agents and team leaders should be motivational and action-oriented. Too often, they lack direction and clear follow-ups. Stella Connect’s 1:1 tool is designed to bring structure, transparency, and collaboration to the call center performance management process.

Always Come Prepared

With Stella Connect’s 1:1 tool, team leaders can create and save notes between meetings. This ensures that important details are never forgotten despite the fast pace of the contact center.

Make Every 1:1 Actionable

Through the 1:1 tool, team leaders can take general notes, give kudos, and create action plans for the week ahead. This gives agents a holistic picture of their performance to help drive engagement and development.

Collaborate on Next Steps

Action items are shared directly with agents and displayed prominently in individual feedback streams. Agents can mark action items as complete between meetings, giving team leaders visibility into progress.

Track and Review Progress

Team leaders can get an at-a-glance view into how individual agents are tracking against action items. Knowing that team leaders have this level of visibility encourages agents to stay focused.

“We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates.”

Transform 1:1s with the performance management tool designed specifically for call centers.

Make 1:1s count with Stella Connect.

Not Ready for a Demo?

Check out our free resources on agent coaching.