Stella Connect will give your team leaders and executives unmatched visibility into agent performance, as well as actionable insights that will constantly improve service delivery.
Set and Track Goals
With Stella Connect, your team leaders will have a central place to record notes from 1:1 meetings with agents and then set goals for the week ahead. Email summaries triggered through the platform will ensure there is no confusion on priorities and action plans. Tasks can be marked as complete between meetings giving a clear view of progress and spotlighting areas where additional coaching may be required.
Supercharge Your QA Program
One size should not fit all when it comes to QA. Now your QA team can easily see the bottom performing agents across service channels and focus reviews where they’re needed the most. Agent level dashboards will then enable your QA team to spotlight the individual interactions to review. This more focused approach will streamline your QA program and deliver reviews your agents trust and act on.
Empower Your Team Leaders to do What They do Best. Even Better.
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