This time last year, we wrote about the top four customer service trends to look for in 2018. These trends reflect a growing push toward creating an effortless customer experience. […]

As a contact center leader, the end of the year can be a stressful time, particularly for those in retail who are dealing with increased demand and juggling temporary staff. […]

Recently, we wrote about preparing the front line for inbound calls from angry customers. We also shared some great tools agents can use during these encounters. But what about service […]

While many companies do their best to consistently wow customers, a few leading brands have become legendary for it. Their entire enterprise revolves around the customer. This customer-centric management style […]

Join us for a free webinar where ESPN’s Micah Citti will share insights into how ESPN manages its customer service operation.

In our last post, we offered up 10 tips for handling angry customer calls this holiday season. Hard as it may be to calm and satisfy an angry customer over […]

As we wrote in last week’s post, the busy holiday season is a stressful period for front-line teams. Getting blasted by an angry customer magnifies that stress 1,000 times, rattling […]

Zendesk Relate is in full swing at the Fairmont Hotel in San Francisco this week. Alongside a packed schedule of panels and keynotes, there’s one product announcement which is generating […]

Black Friday is approaching fast. You’ve spent weeks or months working through your customer service priority checklist: people, processes, technology, workflows. Your front-line teams are bracing for what’s coming – […]

Zendesk Relate is nearly here! As we get ready to make our way out west for some insights, inspiration, and good times with our fellow travelers in the global customer […]