Learn how to coach and train your customer service team

What happens when startup companies make customer service part of their cultural DNA? They grow fast, disrupt the status quo, and put establishment brands on notice. We’re seeing this happen […]

QA

CX ain’t what it used to be. The pressures are greater, and the stakes higher, than they were a decade ago. Five years ago. Even six months ago. And everyone […]

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella […]

Learn How FabFitFun Measures Support Success in this chat with Caitlin Logan, Director of Customer Experience at FabFitFun

In this eBook for customer service team leaders, we explain the difficulties front-line employees face, the true business costs of low morale, and what it will take to turn the […]

QA

Call Center QA in the Digital Age: How to Do More with Less and Achieve Better Results In many companies, the old way of doing call center QA is still […]

If past years have taught us anything, it’s that it’s never too soon to start preparing for the holiday season. From Black Friday until well into January, your customer service […]

Earnin is a disruptive fintech company backed by leading VC funds including Andreessen Horowitz, Matrix Partners and Ribbit Capital. The company has developed an innovative mobile app that enables people […]

Is your customer service training program producing the results you want? Is it keeping agents engaged and continually improving their performance? If not, I’m guessing your contact center performance management […]