Use Gamification to Drive Agent Engagement

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Feedback Can Be Rewarding

Running reward programs in a contact center can be hard to manage. With Stella Connect, you can put the program in the hands of your customers. Our unique customer-direct rewards enable your customers to suggest rewards after positive service interactions.

Configure Your Rewards Program

Choose from either physical rewards or recognition-based rewards if you don’t have budget available for a reward program. You can also set thresholds to stipulate how many votes need to be given before an agent receives a reward.

Track Progress

Access a constantly updated rewards tracker to see how individual agents are progressing against their reward targets. Use this dashboard to streamline the reward fulfillment process.

Drive Financial Incentives

If you have an existing agent bonus program in place, you can use Stella Connect reward votes to guide bonus payouts. Find out how leading fintech company Earnin puts this model into practice.

 

 

Ready to Launch Your Agent Reward Program?