Stella Connect and SFTP

Motivate and Empower Your Front-Line Team

 

 

Why 1+1=3

We have developed a seamless SFTP integration, which enables you to unlock all the benefits of Stella Connect without any disruption to agent workflow. Through this simple integration you will be able to:

  • Automate Survey Distribution

    Automate distribution of feedback requests once SFTP tickets are closed.

  • Enrich Customer Feedback

    Associate interaction tags from SFTP with customer feedback for deeper context.

  • Customize Feedback Requests

    Customize requests by brand or language depending on the interaction type.

  • Set Custom Rules

    Create rules for survey distribution within SFTP to suit your specific workflow.

Stella Connect Workflow

Our SFTP integration unlocks a powerful workflow.

Combined Clients

Leading service-focused brands rely on the combined power of SFTP and Stella Connect

Learn more about our SFTP integration