Stella Connect for Enterprise

Are you flying blind in your contact center?

 

Get Visibility into Service Performance

Whether your service team sits in-house or you use a BPO, Stella Connect provides unmatched visibility into agent-level performance. With response rates to our customer feedback requests up to 10x industry averages, your team has access to a more complete and reliable view of service performance and customer sentiment.

Keep Agents Engaged

The average cost to hire and onboard one new agent is $15,000, so it’s crucial to engage and retain your agents. Empower agents with real-time performance insights, in-the-moment coaching, and recognition to drive customer happiness and business success.

Access CX Data at Your Fingertips

Stella Connect’s intuitive interface makes it easy to access the metrics you need. Drill into macro- and micro-level insights, move data seamlessly across business analytics tools, and export reports with ease to better understand service performance.

Deliver ROI to Your Business

Stella Connect has helped businesses reduce attrition, increase efficiency at scale, and improve CSAT and customer loyalty. Unlock the power of customer feedback to turn your contact center from a cost-center into a revenue generator.

“The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers.

See Stella Connect in Action

Learn how Stella Connect can transform front-line team performance to deliver positive ROI.