Unmatched Visibility Into Your Service Performance

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Stella Connect will give you complete visibility into the performance of your agents and team leaders, which will unlock three top and bottom line benefits.

Reduce Agent Attrition

By sharing customer feedback directly with agents, and leveraging gamified elements like rewards and leaderboards, Stella Connect will boost agent morale and reduce attrition. Whether you run an inhouse or outsourced team, retaining your top talent will deliver better brand consistency and higher quality service experiences.

“Agents love receiving the recognition and more tailored coaching and this has translated into improved service delivery and a 25% improvement in agent attrition.”

Scale Your Team More Cost Effectively

Real-time agent-level performance insights, and more automated coaching and QA programs will enable you to scale your service team more effectively. Team leaders will be able to manage larger pods of agents, and you’ll need fewer QA resources because of a more streamlined and effective program.

“The business case for Stella Connect practically wrote itself—we realized we could reassign our existing QA resources onto service recovery, which would deliver significant cost savings, while also improving our overall customer experience.”

Drive More Sales and Repeat Purchase

By unlocking opportunities for in-the-moment micro-coaching, and providing the tools to run more productive 1:1 meetings and QA reviews, Stella Connect will drive continuous improvements in service performance. Service recovery features built into the platform will also allow you to immediately make things right with customers after subpar interactions.

“Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff and drive more revenue.”

 

 

Experience the Benefits of a More Motivated Service Team.