Stella Connect and Zendesk

Motivate and Empower Your Front-Line Team

 

 

Why 1+1=3

We have developed a seamless Zendesk integration, which enables you to unlock all the benefits of Stella Connect without any disruption to agent workflow. Through this simple integration you will be able to:

  • Automate Survey Distribution

    Automate distribution of feedback requests once Zendesk tickets are closed.

  • Enrich Customer Feedback

    Associate interaction tags from Zendesk with customer feedback for deeper context.

  • Power Service Recovery

    Automate a workflow for making things right after subpar interactions.

  • Enable Data Portability

    Flow customer feedback insights into Zendesk or other BI platforms.

  • Customize Feedback Requests

    Customize requests by brand or language depending on the interaction type.

  • Set Custom Rules

    Create rules for survey distribution within Zendesk to suit your specific workflow.

Stella Connect Workflow

Our Zendesk integration unlocks a powerful workflow.

Combined Clients

Leading service-focused brands rely on the combined power of Zendesk and Stella Connect

“We required software that would improve both our customer and agent experience. It was also vital that we had a platform that was tightly integrated with Zendesk, so Stella Connect was the perfect solution for our specific needs.”

Learn more about our Zendesk integration